Exchange & Returns Policy

Only Exchange  Policy

It is important to us that you are completely satisfied with your purchase. 

Before shipping back, please email us first for the shipping address. We have all the rights to refuse the package if you send it back without our permission.

Customers are responsible for the return shipping charge.

Custom made orders can't be exchanged except if the order shipped was the wrong item.

 Exchange policy

1. Email glambylina@gmail.com within 7 days after receiving your package to make a request for exchange. Emails received after 7 days will not be taken into consideration. 
2. Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.
3. We can offer one-time exchange without restocking fee for the items that have not been worn or tampered with. But the customers will be required to pay the shipping fee of sending the item back to us. After we have received the returned package from you we will then ship the exchanged item for free.
4. For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.
5. *Customers will have to pay customs fee resulted from not following our return instructions.
6. Rush Exchange:
   -You can place a new order and receive your refund when the original item arrives back. 
   -Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.
   -When we receive the returned product in original condition, we'll issue the new product.